We are always on a lookout for self-believers. If you believe that you have a vibrant personality and skills that could enhance BOTBERRY SOLUTIONS strength, we would love to hear from you.
- Experience: 1-2 year(s)
- Location: Chennai (Flexible to travel within India)
- Job Type: Full Time
- Qualification: BSc / B.E / B.Tech (Computer Science / Electronics and Communication or Equivalent)
- Interface with customers over phone, email, whatsApp for Technical Assistance and Support
- Manage and Track issues reported by customers using defect tracking tools
- Manage and monitor customers’ expectations.
- Support in product production rollout processes (Assemble/Test and shipments)
- Install, support and configure solutions remotely or in field for end users.
- Support in bug fixes and implement product enhancement procedures and standards.
- 1+ years of experience in Product Technical support
- Conceptual knowledge and experience in electronics components and circuits
- Basic knowledge in Networking and communications
- Good knowledge and understanding about embedded systems and IOT modules
- Have hands on experience in defect tracking tools and systems
- Preferable to have programming exposure in C/C++, Java & Python
- Possess good soft skills (oral/written communication in English (Hindi optional))
- Should be flexible in handling out of business hours support
- Should show intention in growing own product knowledge, in breadth and depth
Feel free to contact us if you think you have the above mentioned attributes and are interested to pursue a career in our dynamic work environment. Send your resumes to [email protected]
