IMMEDIATE REQUIRED
Position: E-Commerce / Marketplace Team Leader
Industry: Digital Marketing Agency
Experience Required: 3–8 Years
Location: Dashrath Puri, Delhi
Employment Type: Full-Time
About the Role
We are looking for an experienced E-Commerce / Marketplace Team Leader to lead and manage marketplace operations for multiple client accounts. The ideal candidate must have a strong background in managing e-commerce marketplaces within a Digital Marketing Agency and should have experience leading a team of 10–15 members.
The candidate will be responsible for overseeing marketplace growth, team performance, client management, operational excellence, and revenue generation across leading e-commerce platforms.
Key ResponsibilitiesTeam Leadership & Management
- Lead, mentor, and manage a team of 10–15 Marketplace Executives, Account Managers, and E-Commerce Specialists.
- Monitor team performance and ensure achievement of client KPIs and business goals.
- Conduct regular training sessions, performance reviews, and skill development programs.
- Allocate resources and manage workloads across multiple client accounts.
- Develop SOPs, workflows, and quality control processes to improve operational efficiency.
- Participate in hiring, onboarding, and team development initiatives.
Marketplace Management
- Manage and oversee client accounts across Amazon, Flipkart, Myntra, Meesho, Ajio, Nykaa, JioMart, Tata Cliq, and other marketplaces.
- Ensure accurate product listings, catalog management, pricing, inventory updates, and order processing.
- Monitor marketplace account health, compliance, and seller performance metrics.
- Coordinate with clients and internal teams to resolve operational issues.
E-Commerce Operations
- Manage e-commerce stores on Shopify, WooCommerce, Magento, and other platforms.
- Ensure smooth execution of product launches, promotions, and marketplace campaigns.
- Optimize product content, listings, and storefront performance.
- Improve customer experience and conversion rates across platforms.
Sales & Growth Strategy
- Develop and implement strategies to increase online sales, revenue, and marketplace visibility.
- Identify growth opportunities and recommend expansion plans for client brands.
- Plan and execute marketplace promotions, deals, and seasonal campaigns.
- Collaborate with Performance Marketing teams to drive traffic and conversions.
Client Management
- Serve as the primary point of contact for key client accounts.
- Conduct regular review meetings and present performance reports.
- Build strong client relationships and ensure long-term account retention.
- Understand client objectives and develop customized marketplace growth strategies.
Reporting & Analytics
- Monitor sales, revenue, profitability, and marketplace KPIs.
- Prepare weekly, monthly, and quarterly business reports.
- Analyze marketplace trends, customer behavior, and competitor activities.
- Provide actionable recommendations to improve account performance.
Cross-Functional Coordination
- Collaborate with SEO, Performance Marketing, Creative, Content, Development, and Design teams.
- Ensure timely execution of campaigns, product launches, and client deliverables.
- Coordinate with internal stakeholders to achieve client objectives and growth targets.
Required Skills & Qualifications
- 5–8 years of experience in E-Commerce and Marketplace Management.
- Mandatory experience working in a Digital Marketing Agency.
- Minimum 3+ years of experience managing a team of 10–15 members.
- Strong expertise in Amazon, Flipkart, Myntra, Meesho, Ajio, Nykaa, JioMart, and other marketplaces.
- Hands-on experience with Shopify, WooCommerce, Magento, and similar e-commerce platforms.
- Strong knowledge of catalog management, inventory management, account health management, and marketplace operations.
- Understanding of marketplace advertising and performance marketing strategies.
- Advanced proficiency in Microsoft Excel, Google Sheets, and reporting tools.
- Excellent leadership, communication, presentation, and client management skills.
- Ability to manage multiple brands and client accounts simultaneously.
Preferred Candidate Profile
- Agency experience is mandatory.
- Proven experience handling multiple marketplace brands and large client portfolios.
- Experience leading teams of 10–15+ members in a fast-paced agency environment.
- Strong understanding of marketplace growth strategies, promotions, and advertising.
- Ability to drive revenue growth while maintaining operational excellence.
- Excellent problem-solving and decision-making abilities.
Key Performance Indicators (KPIs)
- Marketplace Revenue Growth
- Client Retention & Satisfaction
- Team Productivity & Performance
- Marketplace Account Health
- Catalog Accuracy & Compliance
- Campaign Execution Success
- Project Delivery Timelines
- Profitability & Business Growth
Why Join Us?
- Opportunity to work with leading D2C and e-commerce brands.
- Leadership role with ownership of a large team and client portfolio.
- Fast-growing digital marketing agency environment.
- Career advancement and professional development opportunities.
- Collaborative and performance-driven work culture.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
