Job Title
Manager - Facility
Job Description Summary
Job Description
Integrated Facilities Management
REPORTING TO
Operation Manager
A. Overall Facility Management
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Act as the single point of contact (SPOC) for all facility-related matters
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Ensure smooth day-to-day operations across all services
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Drive SLA/KPI adherence and continuous service improvement
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Manage client expectations and deliver high service standards
B. Technical Services Management
B.1 Operations & Maintenance
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Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety)
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Ensure 100% compliance to preventive maintenance schedules (PPM)
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Handle breakdown maintenance with minimal downtime
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Monitor critical equipment performance and uptime
B.2 Vendor & AMC Management
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Manage all technical vendors and AMCs
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Ensure SLA compliance and performance tracking
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Validate service reports, work completion, and invoices
B.3 Compliance & Safety
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Ensure statutory compliance (electrical, fire, lift, etc.)
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Conduct safety audits, risk assessments, and mock drills
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Implement emergency response procedures
C. Soft Services Management
C.1 Housekeeping (HK)
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Ensure high standards of cleanliness and hygiene
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Manage manpower deployment, attendance, and performance
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Conduct periodic quality audits and inspections
C.2 Pantry / Cafeteria
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Oversee pantry operations and service quality
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Ensure hygiene, food safety, and service excellence
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Arrange training and continuous improvement initiatives
D. Team Management & Leadership
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Lead a team of technical staff, HK, pantry, Vendor management
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Ensure adequate manpower planning, rostering, and backfilling
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Conduct team training, performance reviews, and skill development
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Drive discipline, motivation, and productivity within the team
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Address grievances and ensure a positive work environment
E. Client & Stakeholder Management
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Build strong relationships with client stakeholders
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Conduct regular review meetings and present performance reports
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Handle escalations, complaints, and feedback effectively
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Ensure alignment with client standards and expectations
F. Financial & Commercial Management
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Manage site budgets, OPEX, and cost control initiatives
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Validate vendor invoices and billing accuracy
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Identify cost-saving opportunities without compromising service quality
G. Reporting & Documentation
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Prepare daily, weekly, and monthly MIS reports
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Maintain records for audits, compliance, and operations
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Utilize CAFM/IWMS tools for tracking and reporting
3. Key Skills & Competencies
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Strong knowledge of MEP systems & facility operations
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Expertise in managing soft services (HK, pantry, security)
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Excellent team leadership and people management skills
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Strong client handling and communication abilities
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Knowledge of statutory compliance & safety standards
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Financial management and cost control skills
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Problem-solving and decision-making capability
4. Qualifications & Experience
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Bachelor’s Degree in Engineering (Electrical/Mechanical preferred)
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10–18 years of experience in Facility Management / IFM
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Experience in managing corporate/commercial sites preferred
5. KPIs / Performance Metrics
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SLA/KPI adherence (uptime, service quality, response time)
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Client satisfaction score
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Compliance and audit performance
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Budget adherence and cost savings
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Team performance and manpower stability
INCO: “Cushman & Wakefield”
