Job Description – Assistant Manager (Client Relationship & Operations)
About Business Skool
Business Skool was founded in 2009 by Mr. Vishal Shah with a vision to transform ideas into impactful execution. We are committed to empowering MSMEs through customized business consulting, training, and growth solutions that help organizations achieve sustainable success.
Our expertise spans across Manufacturing, Real Estate, Services, Trading, and Retail industries through practical Workshops, Foundation Programs, and Business Transformation Programs. We work with business owners and leadership teams to improve business systems, operational efficiency, team performance, and sustainable growth.
Position Details
Designation: Assistant Manager CRM
Department: CRM / Service Coordination
Reporting To: Customer Relation Manager
Employment Type: Full-Time
Job Location:
Business Skool
309, Atlanta Shopping Mall, Bhirad Road, Althan, Surat – 395017, Gujarat
Role Purpose
The Assistant Manager – Client Relationship & Operations will support the Customer Relation Manager in managing client relationships, service coordination, office operations, and execution of workshops, training programs, and business events. The role requires strong coordination skills to ensure smooth communication between clients, consultants, trainers, and internal teams.
The candidate should also be willing to travel within Gujarat for business purposes whenever required for client meetings, workshops, training programs, events, and operational activities.
Key Responsibilities
Client Relationship & Service Coordination
- Assist in maintaining strong and professional relationships with clients.
- Support client onboarding, documentation, and service coordination.
- Handle client communication, follow-ups, and routine queries.
- Coordinate with internal teams to ensure timely service delivery.
- Monitor client requirements and ensure proper execution.
Event Management
- Coordinate Business Skool workshops, seminars, training sessions, and client meetings.
- Manage participant communication, schedules, and session arrangements.
- Coordinate with trainers, consultants, vendors, and internal teams.
- Ensure smooth execution of events and maintain required documentation.
Office Operations & Administration
- Manage daily office operational activities.
- Maintain office records, documentation, and inventory.
- Coordinate with vendors for office requirements and maintenance.
- Support smooth functioning of office activities.
Documentation & Reporting Support
- Maintain updated client databases and service records.
- Assist in payment tracking and follow-ups.
- Prepare operational reports and activity updates.
- Ensure proper filing and maintenance of client-related documents.
Team Coordination
- Coordinate with service executives and internal departments.
- Follow up on assigned tasks and ensure timely completion.
- Support the Customer Relation Manager in daily operational activities.
- Assist in maintaining smooth workflow within the team.
Key Deliverables
- Smooth client communication and service coordination.
- Timely execution of workshops, Fundation , Transformation, meetings, and business programs.
- Accurate client records and documentation.
- Effective coordination between clients, consultants, and internal teams.
- Efficient office administration and operational support.
Required Skills & Competencies
- Strong communication and interpersonal skills.
- Client handling and relationship management abilities.
- Good coordination and organizational skills.
- Event and session management capabilities.
- Problem-solving and follow-up skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Ability to manage multiple tasks and deadlines.
Qualification
- Bachelor's Degree in Business Administration, Commerce, Management, or any relevant field.
Experience
- 1–2 years of experience in Client Relationship, Customer Support, Operations, Administration, Event Coordination, or Service Coordination.
- Experience in Consulting, Training, CRM Consulting, or Professional Services organization will be preferred.
nterested candidates, please contact on WhatsApp at 9104098195 for more details.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
Work Location: In person
