CANDIDATE SHOULD BE DRA CERTIFIED
- Contact customers through phone calls, emails, SMS, and other approved communication channels to recover outstanding payments.
- Negotiate repayment plans and settlement options while maintaining positive customer relationships.
- Follow up on overdue accounts and ensure timely collection of outstanding debts.
- Review customer accounts, payment histories, and outstanding balances to determine appropriate recovery actions.
- Maintain accurate records of all customer interactions, payment commitments, and collection activities in the system.
- Educate customers on payment options, due dates, and consequences of non-payment.
- Resolve customer queries related to outstanding balances, invoices, and payment arrangements.
- Monitor repayment schedules and follow up on broken promises to pay.
- Ensure compliance with company policies, regulatory requirements, and ethical debt collection practices.
- Coordinate with legal, finance, and operations teams for escalated recovery cases when required.
- Achieve monthly collection targets and recovery performance metrics.
- Prepare collection reports and provide regular updates on account status and recovery progress.
- Identify high-risk accounts and recommend appropriate recovery strategies.
- Maintain professionalism and confidentiality while handling sensitive customer information.
- Contribute to reducing delinquency rates and improving overall cash flow for the organization.
Pay: ₹15,000.00 - ₹21,000.00 per month
Work Location: In person
