Skill required: Trust & Safety - Quality Management
Designation: Quality Auditing Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading • platform companies. The Trust and Safety offering within Accenture helps keep the internet • safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners whose role r • role is analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system and or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI. Due to the nature of the • of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.The Trust & Safety team does meaningful work that helps keep the internet safe. It may also • be challenging, at times. In the context of this role, you may be directly or inadvertently • exposed to, work with, view, or proactively engage with potentially disturbing
What are we looking for? • • More than 5 years of relevant supervisory experience • • Experience managing or supporting productivity-driven operation • • Ability to learn quickly through self-study, classroom, and hands-on experience • • Strong analytical skills to drive RCAs and come up with out of the box solutions • • Strong communication skills with all levels of employees and management • • Ability to perform special projects as needed in addition to daily responsibilities • • Flexibility to work in different shifts and overtime or swing shifts as needed. • • Ability to organize staff and supervise workload
Roles and Responsibilities: • • Site Quality performance ensuring accuracy targets and met and exceeded month on month • • Drive and maintain the rigour on Quality framework • • Ensuring smooth function of the training function based on the set processes • Meeting and exceeding QTP KPIs and internal or external set goals • Developing people • Develop and maintain good working relationship with internal and external stakeholders • Coordinating and managing assigned capability roles • Accountable for handling multiple market complex data • Identifies, assesses and resolves complex business problems or issues and provides alternative scenarios. • Allocates resources and responsibilities across team to deliver business results and develop team members. • Evaluates direct reports and provides formal counseling and mentoring to staff. • Review, classify and or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels; improve prompt perturbation techniques for interrogating large language models • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, research and relay complex content issues to the broader Trust and Safety team to optimize the team s processes and increase efficiency • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and (insert language) skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making (approval or rejection) skills , designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well being.
Any Graduation
