BIRITE is a managed IT services provider operating a 24x7x365 NOC that supports international clients. We keep customer servers, storage, and network environments healthy, secure, and available around the clock. As we continue to grow, we are looking for experienced engineers who take ownership, communicate clearly, and enjoy solving complex infrastructure problems.
Role Summary
As a Senior NOC Analyst (Windows Server & VMWare), you are responsible for the day-to-day operations, monitoring, and maintenance of our customers' IT infrastructure in a 24x7 environment. You will own Incident resolution within SLA, drive root cause analysis through Problem & Change Management, act as an escalation point for L1 support, and ensure that customer environments remain healthy and available.
Key Responsibilities
- Monitor servers, network devices, and storage volumes, and respond to alerts within defined SLAs.
- Troubleshoot Microsoft Windows Server roles and features, diagnosing issues using Service Management Console, Windows Event Viewer, WMI, and Performance Monitor.
- Perform OS patching, disk and performance management, and daily health checks to ensure customer environments function correctly.
- Manage remote access, storage volumes, and network device availability.
- Investigate and resolve incidents raised through monitoring and ticketing tools in line with the SLA matrix, driving root cause analysis through to resolution.
- Act as an escalation point for L1 engineers — guide, mentor, and assist them on technical issues.
- Provide detailed logs, observations, and documentation to L3 / engineering teams for escalated incidents and problems.
- Maintain accurate shift-handover reports, runbooks, and operational documentation.
- Coordinate with internal teams and vendors to restore service and minimise downtime.
- Identify recurring issues and contribute to process and automation improvements.
Required Skills & Experience
- 4+ years of total experience in IT infrastructure, NOC, or Windows Server operations, with hands-on L2-level troubleshooting.
- Strong knowledge of Microsoft Windows Server roles and features.
- Proficiency with Windows Event Viewer, Service Management Console, WMI, and Performance Monitor.
- Experience working to SLAs within an ITIL-aligned incident, problem, and change management framework.
- Hands-on experience with monitoring and ticketing tools such as SolarWinds, SCOM, PRTG, Nagios, Zabbix, or ServiceNow (edit to match your actual stack).
- Excellent written and verbal English communication skills, as the role involves direct interaction with international clients.
- Willingness and ability to work in rotational 24x7 shifts, including nights and weekends.
Preferred / Good to Have
- Excellent Communication Skills (Written & Verbal)
- Working knowledge of Microsoft Azure, VMware, and Citrix.
- Basic networking knowledge (TCP/IP, network device monitoring).
- Prior experience mentoring or leading junior (L1) engineers.
Education & Certifications
- Bachelor's degree in Computer Science, IT, or a related field — or equivalent practical experience.
- Microsoft Server certification required (e.g., AZ-800 / AZ-801, or equivalent), or equivalent demonstrable experience.
- VMware certification (e.g., VCP / VCTA) preferred.
Pay: Up to ₹750,000.00 per year
Benefits:
Work Location: In person
