The Key Responsibilities:
- Greet guests and visitors courteously and professionally
- Handle check-in and check-out procedures efficiently
- Answer phone calls, emails, and guest inquiries promptly
- Manage reservations and room allocations
- Maintain accurate guest records and front office documentation
- Coordinate with housekeeping, maintenance, and other departments
- Handle guest complaints and resolve issues in a polite manner
- Ensure billing accuracy and manage cash/credit transactions
- Follow the company SOPs, safety, and security procedure
Skills & Competencies:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Good computer knowledge (MS Office / PMS software)
- Ability to multitask and work under pressure
- Professional appearance and positive attitude
- Problem-solving skills
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
