Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : TOSCA Testsuite
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in TOSCA Testsuite.
- Strong troubleshooting and analytical skills to diagnose complex software issues.
- Experience in managing and supporting automated testing frameworks.
- Ability to work with cross-functional teams to coordinate issue resolution.
- Good communication skills to document and convey technical information clearly.
- Familiarity with software lifecycle and incident management processes.
Additional Information:
- The candidate should have minimum 7.5 years of experience in TOSCA Testsuite.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
