Johns Honda is seeking a customer-focused and knowledgeable Service Advisor to act as the primary point of contact between customers and the service workshop. The ideal candidate will accurately assess customer service requirements, coordinate with technicians, provide timely updates, and ensure a high level of customer satisfaction while supporting the efficient operation of the service department.
Key Responsibilities
- Welcome customers and understand their vehicle service and repair requirements.
- Conduct preliminary vehicle inspections and prepare accurate job cards.
- Explain recommended repairs, service packages, estimated costs, and delivery timelines to customers.
- Coordinate with workshop technicians to ensure timely completion of repair and maintenance work.
- Monitor the progress of service jobs and provide regular updates to customers.
- Prepare repair estimates and obtain customer approval before carrying out additional work.
- Ensure proper documentation of service records, warranty claims, and customer feedback.
- Promote value-added services, genuine Honda spare parts, accessories, and preventive maintenance packages.
- Perform final vehicle delivery, explain the work completed, and ensure customer satisfaction.
- Address customer complaints professionally and coordinate prompt resolution.
- Maintain compliance with Johns Honda and Honda service standards and dealership policies.
- Prepare daily service reports and maintain accurate records using the dealership management system (DMS).
- Minimum 3 years of experience as a Service Advisor in an automobile dealership or authorized service center.
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
