Motherhood Hospital (Previously known as Matria Hospital) is HIRING IP BILING INCHARGE / CUSTOMER EXPERINCE. EXECUTIVE
EXP:1 -2 Years of experience in Biling ,Hospital is mandatory
Qualification:Graduate; PG preferred
Salary :Best In Industry
Ensure all SOP’s are adhered to and we provide “Care like no other”.
- Ensure efficient and friendly customer interaction.
- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.
- Ensure Billing team adheres to SoP’s and TAT’s.
- Adheres to Maker – Checker process for billing entries.
- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.
- Fast track discharges by coordinating with all concerned for room availability.
- Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.
- TAT for IP bill preparation - 30 – 45 Minutes, coordination of all bills & pre-auth process with TPA without exception.
- Ensure Pre-auth approval for upcoming cases ( before patient admission)
- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.
- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.
- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.
- Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.
- Query handling from TPA after submission; responsible for full settlement.
- Participates actively in finance audit annually.
Ä Consultant Relationship:
- Has a good relationship with consultants and works well with them.
Ä Responsible for Outstanding Service Experience Delivery:
- Ensures self and team is well-groomed as per standard; maintain discipline and decorum.- Responsible for implementation of the Service Vision – ensures team delivers care like no other.
- Coordinates with related departments to ensure billing activities are conducted smoothly and discharges are on time.
Ä Team Management:- Inspires & leads the team effectively; assigns tasks clearly & supports team to perform effortlessly.
- Conducts daily briefings, addresses process issues and ensures complaints are resolved.
Knowledge and Specific Skills:
- Strong functional knowledge, Competence in:- account processes and costing; numeric skills; computer skills , understands software and capable of tracking for entries and updation accuracy.
Behavioral Competencies
- Good Interpersonal Skills: patient and helpful, empathic, connects well with all stakeholders
- Understands customers and enjoys assisting them
- Communicates effectively, fluency in English & Regional language
- Ability to influence and highly motivated to fulfil the Service expectations
- Eye for detail, accurate and thorough in follow up and completion of tasks
- Demonstrates leadership ; team player; dependable
- Works well under pressure, maintains calm; seeks to resolve situations gracefully
- Logical thinker, makes decisions smartly and quickly.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
