Key Responsibilities
- Guest reception: Welcomes guests warmly and creates a positive first impression.
- Check-in and check-out: Handles room bookings, registrations, and payments.
- Reservations management: Takes and confirms bookings via phone, email, or in person.
- Guest assistance: Provides information about hotel services, local attractions, and amenities.
- Handling complaints: Resolves guest issues quickly and professionally.
- Coordination: Works with housekeeping, maintenance, and other departments to meet guest needs.
Skills Required
- Excellent communication and customer service skills
- Professional appearance and behavior
- Ability to multitask and stay organized
- Problem-solving and conflict resolution skills
- Basic knowledge of hotel management software
Role Importance
The front desk receptionist plays a crucial role in guest satisfaction, as they are the face of the hotel and significantly influence the overall guest experience.
Freshers also eligible to apply & Providing training in work period also.
Job Types: Full-time, Fresher, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
Work Location: In person
