Sales Executive / Business Development Executive/ Senior Sales Executive/ Sales Manager
Industry: Fitness & Wellness
Location: Ahmedabad (Science City/ Gota/ Nikol/ Shela)
Reports To: Club Manager
Job Summary:
We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.
This is a key member-facing role that blends sales targets, service excellence, and operational discipline — ideal for someone energetic, confident, and growth-focused.
Core Purpose of the Role:
“To convert walk-ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world-class service.”
Key Responsibilities:
· Greet and assist all walk-in prospects with club tours and membership discussions
· Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
· Close new memberships confidently and hit daily/weekly sales goals
· Track renewals due and proactively follow up via phone and in-person
· Address objections, highlight benefits, and offer renewal incentives
· Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
· Educate members on available upgrades or limited-time offers
· Convert basic members into premium/high-ticket customers
· Manage check-ins, guest logs, CRM entries, billing, and cash handling
· Keep reception area clean, professional, and member-friendly
· Handle member queries and offer real-time support
· Log and resolve member complaints within 24–48 hours
· Escalate unresolved or serious concerns to the Club Manager
· Maintain a member issue/feedback register
· Perform daily hygiene checks at the front desk and floor
· Coordinate with housekeeping to maintain club cleanliness standards
· Log AM/PM hygiene inspections
Key Result Areas (KRAs):
Membership Sales: Achieve monthly sales conversion target
Membership Renewals: Ensure 100% follow-up and ≥ 85% closure of expiring memberships
Upselling Revenue: Increase average revenue per member through upsells
Complaint Handling: Resolve or escalate 100% of complaints within SLA
Cleanliness & Grooming: Maintain reception and self-grooming per club standards
CRM & Billing Accuracy: 100% correct data entries and cash handling
KPIs & Monthly Targets:
New Memberships Closed: 40–70/month
Conversion Rate: ≥ 30% of walk-ins/leads
Renewal Closure Rate: ≥ 85% of expiring memberships
Complaint Resolution SLA: 100% resolved/escalated within 24–48 hours
Cleanliness Logs: 2x per day with checklist and coordination
CRM & Cash Accuracy: 100% error-free entries
Qualifications & Experience:
· Graduate or pursuing graduation
· 2–5 years in fitness/retail/hospitality front desk or sales roles
· Fluency in English, Hindi, and Gujrati language
· Familiarity with CRM tools, WhatsApp Business, and Excel
Ideal Candidate Traits:
· Energetic, persuasive, and confident communicator
· Goal-oriented with strong follow-up habits
· Positive body language and well-groomed at all times
· Member-focused, emotionally intelligent, and proactive
· Believes in fitness and inspires others to commit to it
Work Culture & Expectations:
· 6-day work week with morning/evening shift flexibility
· Reports daily to Club Manager with activity tracker
· Upholds company values, cleanliness club standards, and member-first mindset
· Actively participates in in-club events and challenges
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
