Receptionist / Patient Coordinator – C Dent Kakkodi
Company: C Kare Health Group
Location: C Dent Kakkodi, Kozhikode, Kerala
Job Type: Full-time
Job Overview
C Dent Kakkodi, a unit of C Kare Health Group, is seeking a friendly, organized, and customer-focused Receptionist / Patient Coordinator to join our team. The ideal candidate will be responsible for managing front desk operations, coordinating patient appointments, and ensuring a smooth and pleasant experience for every patient visiting the clinic.
Key Responsibilities
- Welcome and assist patients with professionalism and courtesy.
- Manage patient registration and maintain accurate patient records.
- Schedule, confirm, and reschedule appointments using the clinic management software.
- Coordinate patient flow to ensure timely consultations and treatments.
- Handle incoming phone calls, WhatsApp inquiries, emails, and walk-in patient queries.
- Explain treatment schedules, follow-up appointments, and patient instructions.
- Collect consultation and treatment payments, issue receipts, and maintain daily cash records.
- Prepare daily appointment lists and coordinate with doctors and clinical staff.
- Follow up with patients regarding pending treatments, recalls, and review appointments.
- Maintain the reception area in a clean, organized, and welcoming manner.
- Assist with insurance documentation and administrative tasks when required.
- Coordinate with the Operations, Accounts, and Marketing teams for smooth clinic operations.
- Maintain confidentiality of patient information in accordance with clinic policies.
- Support achievement of patient satisfaction and clinic revenue targets through effective coordination and communication.
Qualifications
- Bachelor's degree or Diploma in any discipline.
- Minimum 1 year of experience in reception, customer service, healthcare, or dental clinic coordination preferred.
- Freshers with excellent communication skills are encouraged to apply.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Good computer knowledge (MS Office, email, and clinic management software).
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational and time management skills.
- Professional appearance and positive attitude.
- Basic knowledge of billing and cash handling.
- Ability to work as part of a multidisciplinary team.
What We Offer
- Competitive salary based on qualifications and experience.
- Professional and supportive work environment.
- Training and career growth opportunities.
- Performance-based incentives.
- Paid leave and other benefits as per company policy.
Job Type: Full-time
Schedule:
Education:
- Bachelor's Degree or Diploma (Preferred)
Experience:
- Reception, Patient Coordination, Customer Service, or Healthcare Administration: 1 year (Preferred)
Location:
C Dent Kakkodi, Kozhikode, Kerala
Join C Dent Kakkodi and become part of a team dedicated to delivering exceptional dental care and outstanding patient experiences.
Pay: From ₹10,000.00 per month
Work Location: In person
