| Noida, Uttar PradeshA.konduru, Andhra Pradesh
Job Summary
Subject Matter Expert (SME) – Unemployment Insurance Program
We are seeking an experienced Business Analyst / Subject Matter Expert (SME) with deep domain expertise in Unemployment Insurance (UI) to join our team in support of U.S. Federal and State workforce agencies. This role will bridge business and technical teams during SoW Implementation and production support, driving the design and delivery of modernization solutions.
The ideal candidate has a solid understanding of State Program systems, benefit Claims /payment processes, Tax System and federal reporting requirements (e.g., ETA reports) and modernization initiatives for workforce agencies.
Key Responsibilities
Key Responsibilities
- Act as the UI domain expert in capture, and proposal development efforts for state and federal UI projects.
- Collaborate with technical team to:
o Analyze requirements of UI modernization or digital transformation projects.
- Engage with stakeholders from workforce agencies to analyze and document business needs, UI workflows, and system requirements across key modules such as:
o State Benefits (Claims and Case Management Systems)
o Identity Fraud Detection and Remediation
o Appeals
o Tax
o Overpayments and Fraud
o Federal Reporting
- Identify opportunities to streamline legacy processes and support the design of modern UI platforms using cloud-based or low-code solutions.
- Support demos, product walkthroughs, and QA during orals and proposal evaluations.
- Stay informed on federal UI guidance from DOL/ETA, policy changes, and compliance mandates.
- Assist in developing project timelines, business cases, and transition strategies for modernization efforts.
- Knowledge of State Government systems - Modernization and Packaged implementations life cycles
- Experience working on modernization or digital transformation initiatives for state workforce systems.
- Strong skills in business analysis, requirements gathering, and process mapping.
- Familiarity with federal reporting and compliance requirements.
- Excellent communication and presentation skills, especially in engaging with public sector clients.
Skill Requirements
Proven expertise in State & Local Government benefit programs, including Benefits, Employer Tax, Appeals, Overpayments, Fraud, and Federal Reporting
Strong business analysis capabilities, including requirements elicitation, process mapping, gap analysis, and formal documentation (BRDs, user stories, use cases)
Hands‑on experience with system modernization initiatives, with the ability to collaborate across business, technical, and policy stakeholders
Legacy System Replacement, Digital Transformation, Cloud Migration, COTS Implementation, System Integration, Data Migration & Validation
Program Governance, Public Sector Controls
Cross‑Functional Collaboration,
Presentation & Facilitation
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