Job Title: Store Manager – Jewellery LFS
Reports to: Area Business Manager – Retail
Objective:
Lead store operations, drive sales, manage staff, and ensure high customer satisfaction to achieve business targets in line with the overall strategy.
Key Responsibilities:
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Drive sales performance and achieve revenue targets
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Manage store operations, staffing, stock, and compliance
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Execute marketing plans, promotions, and customer engagement activities
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Monitor and optimize inventory and product mix
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Ensure smooth rollout of schemes and new initiatives
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Handle customer feedback and resolve complaints effectively
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Lead recruitment, training, and performance management of store staff
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Foster a culture of excellence, transparency, and employee engagement
Requirements:
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Graduate with 7–12 years in retail (4–5 years in a similar role)
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Strong leadership, customer focus, and team management skills
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Knowledge of sales operations, stock control, and stakeholder management
