ob Responsibilities
- Create and manage customer sales orders in ERP systems.
- Review customer contracts and agreements for accurate order processing.
- Coordinate with global stakeholders to ensure seamless order fulfillment.
- Handle order modifications, cancellations, and escalations.
- Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).
- Maintain high accuracy in documentation and system updates.
- Ensure SLA compliance and support month-end and quarter-end activities.
- Prepare reports and communicate professionally with internal and external stakeholders.
- Required Skills
- Experience in Order Management, Sales Order Processing, or Order-to-Cash (O2C) operations.
- Knowledge of ERP platforms such as SAP, Oracle, or similar systems is an advantage.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Good working knowledge of MS Excel, Outlook, and Word.
- Experience supporting global customers is preferred.
Pay: Up to ₹450,000.00 per year
Work Location: In person
