Responsibilities:
● Act as the on-site travel customer service representative at the client’s office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.
● Handle urgent and last-minute bookings or changes with minimal turnaround time.
● Prepare weekly/monthly travel reports for the client’s management team.
● Manage end-to-end visa services of customers
● Handle customer inquiries and resolve issues in a timely and professional manner
● Updating daily activities in the project management tool
● Raising customer queries where there is dependency of any internal team member
● Communicating & coordinating with internal & external stakeholders
● Stay updated with industry trends and changes in regulations to ensure operational compliance
● Contribute to the overall operational efficiency and effectiveness of the organization
Qualifications:
● Prior experience in an onsite/implant travel desk role preferred.
● Strong customer service orientation and ability to interact with senior stakeholders.
● Must be fluent in English (both spoken and written) for effective communication and documentation
● Problem-solving mindset to handle travel disruptions and escalations.
● Previous experience in travel customer service is preferred
● Knowledge of operating travel Global Distribution System (GDS) preferred
● Proficient in using operational tools, software, and systems
● Strong communication skills, both written and verbal
● Comfortable with MS tools & especially Excel
Pay: ₹20,000.00 - ₹30,000.00 per month
Application Question(s):
- How many total years of experience you have?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?
Work Location: In person
