JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities:
Reception & First Impressions
Greeting visitors, tenants, and clients professionally
Managing visitor sign-in processes and security protocols
Creating a welcoming environment as the "face" of the property
Administrative Support
Answering and directing phone calls
Managing mail and package deliveries
Scheduling meeting rooms and facilities
Maintaining reception area appearance and organization
Tenant Services
Processing maintenance requests
Responding to tenant inquiries and concerns
Facilitating communication between tenants and property management
Providing information about building services and amenities
Security Coordination
Monitoring visitor access and credentials
Enforcing building security protocols
Coordinating with security personnel
Managing emergency procedures when necessary
Communication Hub
Relaying messages to appropriate staff members
Distributing tenant communications and building notices
Serving as the central information point for the property
Others
Being familiar with building lost and found procedures
Managing and participating in events, overlooking general maintenance and guest handling.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, trackers, dashboard etc
For Managed Office:
Facility Management: Oversee daily operations of managed office spaces including reception areas, meeting rooms, co-working spaces, and private offices. Coordinate with maintenance teams for repairs, cleaning, and facility upkeep. Monitor building systems including HVAC, lighting, security systems, and emergency equipment. Ensure compliance with health, safety, and fire regulations.
Client Relations and Services: Serve as primary point of contact for tenants and members. Handle inquiries, complaints, and service requests promptly. Conduct office tours for prospective clients and assist with onboarding new members. Manage booking systems for meeting rooms, event spaces, and shared facilities. Coordinate special events, networking sessions, and community activities.
Administrative Operations: Maintain occupancy records, lease agreements, and member databases. Prepare regular reports on space utilization, revenue, and operational metrics. Coordinate with vendors for services including catering, IT support, security, and cleaning. Manage inventory of office supplies, equipment, and amenities. Process invoicing and coordinate with accounting teams.
Team Leadership: Supervise , cleaning personnel, and part-time associates. Schedule staff rotations and manage daily task assignments. Conduct regular team meetings and performance evaluations. Ensure consistent service standards across all shifts.
Technology and Systems: Manage access control systems, key cards, and security protocols. Oversee IT infrastructure including Wi-Fi networks, printers, and shared equipment. Coordinate with IT support for technical issues and system upgrades. Maintain digital booking platforms and member management systems.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
