We are looking for an experienced E-Commerce & Marketplace Executive to manage the company’s e-commerce website and marketplace accounts, including Amazon Seller Central, Flipkart Seller Hub and other online sales platforms.
KEY RESPONSIBILITIES
- Manage the company’s e-commerce website and seller accounts on Amazon, Flipkart and other marketplaces.
- Create and maintain accurate product listings, including product titles, descriptions, specifications, images, keywords, categories, SKUs and pricing.
- Collect product information, images, datasheets, certifications and authorization documents from OEMs and distributors.
- Coordinate with the accounts team for GST, invoices, payment reconciliation, credit notes, commissions, marketplace fees and settlement reports.
- Coordinate with the inventory and warehouse team to maintain accurate stock availability across all online platforms.
- Manage order processing, packing coordination, dispatch, delivery tracking, returns, replacements, cancellations and refunds.
- Maintain pricing, discount structures, promotional offers and profit margins after considering marketplace fees and logistics costs.
- Handle marketplace requirements related to brand registration, trademark documentation, product approvals, category approvals, legal metrology, BIS or other applicable certifications.
- Coordinate with marketplace support teams and external portal agencies to resolve account, listing, payment and compliance issues.
- Monitor account health, seller ratings, customer reviews, return rates, cancellations and policy violations.
- Respond to customer questions, product enquiries and marketplace complaints professionally and within the required timeline.
- Plan and execute marketplace advertisements, sponsored listings, deals, coupons and promotional campaigns.
- Monitor competitor pricing, product positioning and marketplace trends.
- Prepare regular reports covering sales, inventory, advertising performance, returns, settlements, profitability and account health.
- Collaborate with the sales and marketing teams to promote selected products, brands and solutions.
- Ensure all listings, claims, images and product information follow OEM guidelines and marketplace policies.
REQUIRED EXPERIENCE AND SKILLS
- Bachelor’s degree in Business Administration, Commerce, Marketing, E-Commerce or a related field.
- 2–5 years of experience managing e-commerce websites or marketplace seller accounts.
- Practical experience with Amazon Seller Central and Flipkart Seller Hub is preferred.
- Good knowledge of product catalogue creation, bulk listings, inventory updates and order management.
- Understanding of GST invoices, marketplace settlements, commissions, returns and payment reconciliation.
- Basic knowledge of product-related legal documentation, certifications and marketplace compliance.
- Experience working with warehouse, logistics, accounts, OEMs or distributors.
- Proficiency in Microsoft Excel or Google Sheets, including filters, lookup functions and reporting.
- Familiarity with ERP, CRM, inventory or accounting software will be an advantage.
- Strong written and verbal communication skills.
- Good attention to detail, coordination skills and problem-solving ability.
- Ability to manage multiple platforms, brands and product categories simultaneously.
PREFERRED QUALIFICATIONS
- Experience handling electronics, Audio Visual, IT, networking or professional technology products.
- Experience managing a company-owned e-commerce website using Shopify, WooCommerce or a similar platform.
- Knowledge of Amazon advertising, Flipkart advertising and marketplace analytics.
- Familiarity with Zoho Inventory, Zoho Books, Zoho Commerce or Zoho CRM will be an advantage.
- Experience with ONDC, IndiaMART, TradeIndia, GeM or other B2B/B2C platforms will be an added advantage.
KEY PERFORMANCE INDICATORS
- Accuracy and completeness of product listings
- Growth in online sales and qualified enquiries
- Inventory and pricing accuracy
- Order fulfilment and cancellation rate
- Seller rating and account health
- Return and refund management
- Marketplace advertising performance
- Payment and settlement reconciliation
- Resolution time for listing and compliance issues
WHAT WE OFFER
- Opportunity to manage multiple technology brands and online sales channels.
- Exposure to Audio Visual, Lighting, Networking and IT products.
- Collaboration with OEMs, distributors and internal business teams.
- Learning and career-growth opportunities in e-commerce and technology distribution.
- Performance-based responsibilities and growth opportunities.
Pay: ₹9,794.71 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Work from home
Application Question(s):
- How many years of experience do you have managing e-commerce marketplaces?
- Have you independently managed Amazon Seller Central or Flipkart?
- Which other marketplaces or e-commerce platforms have you managed?
- Do you have experience with marketplace advertising and promotional campaigns?
- Have you handled product listings, inventory, orders, returns and settlement reconciliation?
Language:
Work Location: In person
