Operations Manager — Quick Commerce AVAILABILITY
Own how we stay in stock — replenishment within ROL cycles at >90% fill rate across the network.
Experience: 4–8 years · quick-commerce / e-commerce supply-chain preferred
The role
You own availability — the reach lever. On quick commerce, being out of stock is being invisible, so your mandate is simple and hard: keep the product on the shelf. You build and run the replenishment engine so that stock is refilled within ROL (re-order level) cycles at a >90% fill rate across the network and every DC cluster — without stranded inventory or returns eating the margin.
What you'll own
Replenishment planning — build and run the DOI (days-of-inventory) and ROL logic at network and DC / cluster level.
Inventory management — stock health across dark stores and DCs; the right cover in the right place.
Fill-rate & in-stock management — hold >90% fill rate within ROL cycles; drive down stockouts and lost sales.
Demand planning / forecasting — with the Category team, translate BAU and festive demand into buy and replenishment plans.
3PL / dark-store / warehouse coordination — own the SLAs and the operating rhythm with platform and logistics partners.
RTO & returns — track and reduce returns / RTO; protect margin and inventory.
What success looks like (first 6–12 months)
>90% fill rate held consistently, with replenishment inside ROL cycles.
In-stock % up and stockout rate down across the network and clusters.
Healthy DOI / inventory turns — availability without stranded stock.
Measurable RTO / returns reduction.
What you bring
4–8 years in supply chain / operations — quick-commerce, e-commerce, or FMCG distribution experience preferred.
Hands-on inventory and replenishment planning (DOI / ROL, safety stock, multi-location).
3PL / dark-store / warehouse coordination and SLA management.
Data-driven and SLA-obsessed — strong Excel / analytics; builds and runs planning models.
Nice to have
Why Srimandir. You'll build a category from zero on the fastest-growing retail channel in India, inside the country's largest devotional platform — with real ownership, direct access to leadership, and the chance to help build a brand millions of households will know.
