Job Responsibilities:
· To operate as a focal point for visitors, telephone calls, and e-mails.
· To welcome customers and guests.
· To Coordinate with the customers for doctor’s appointments
· To inform doctors and patients alike of the cancellation of an appointment.
· To Coordinate with the customers for the Billing (Consultation Bills, Investigation Bills, Bed Booking, etc.)
· To register the Patient ID No. for New patients and to update the same in the patient file.
· To make rounds of the lobby and help as and when required.
· Attending Calls and transferring the same to the concerned departments and concerned persons.
· To maintain the Logbook and proper handover of the same to the staff at the end of each shift.
· To attend the meetings conducted by the department head and work according to the minutes of meetings.
· To attend to the work assigned by the department head as and when required.
Skill Sets:
Verbal Ability
· To give accurate and tactful explanations to visitors and patients and to exercise a high degree of tact and poise and occasionally overcome language barriers.
· To understand and apply knowledge of medical terminology.
Numerical Ability
· Problem-solving and decision-making.
· To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations
Interpersonal skills
Other skills include-
· Open-mindedness
· Assertiveness
· Presence of mind
· Proper time management
· Initiative
· Patience
· Prompt/Alertness
· Professional Attitude and Appearance
· Cognitive Skills (Critical Thinking/Decision Making/ Problem Solving/Planning/Organizing/Reflective Thinking/ Assertiveness/ Crisis Management/Time Management/Attentiveness)
· Preparing and managing records
· Professional Ethics (Privacy/ Confidentiality)
· Product/Service Knowledge
Job Type: Permanent
Pay: ₹9,034.01 - ₹37,405.00 per month
Work Location: In person
