Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Are you passionate about helping customers solve complex cloud challenges and delivering exceptional service experiences?
Do you enjoy working with cutting-edge Microsoft Azure technologies in a collaborative and fast-paced environment?
Are you eager to expand your expertise while making a meaningful impact for customers around the world?
At SoftwareOne, we help organizations unlock the value of cloud technologies through innovation, expertise, and customer-focused services. We are looking for an Associate Consultant who is passionate about Azure technologies and committed to delivering outstanding customer support and cloud solutions. You will join a collaborative team environment where continuous learning, knowledge sharing, and professional growth are encouraged.
The role:
As an Associate Consultant, you will serve as a trusted technical advisor for customers using Microsoft Azure services. Working closely with customers and internal teams, you will troubleshoot complex technical issues, coordinate incident resolution, and support customers throughout their cloud journey. This role offers the opportunity to work with a broad range of Azure technologies while contributing to operational excellence and customer success.
You will be responsible for
Key responsibilities:
- Acting as the primary point of contact for customers regarding Microsoft Azure-related incidents, service requests, and technical issues.
- Investigating and resolving cloud infrastructure, networking, and platform-related challenges using advanced troubleshooting techniques.
- Collaborating with consultants, engineers, and support teams to ensure timely and effective issue resolution.
- Driving customer communications during critical incidents and providing regular updates throughout the resolution process.
- Contributing to knowledge sharing, documentation, and continuous improvement initiatives across the team.
- Supporting and mentoring team members by sharing technical expertise and assisting with complex customer scenarios.
What we need to see from you
- Experience supporting and managing Microsoft Azure environments and cloud infrastructure services.
- Knowledge of Azure services including networking, virtual machines, Kubernetes, monitoring, backup, recovery, and cloud operations.
- Familiarity with modern Azure data and analytics technologies such as Azure Synapse, Data Factory, Databricks, or related platforms.
- Understanding of cloud security, networking concepts, and troubleshooting methodologies.
- Strong communication skills with the ability to engage effectively with customers and technical stakeholders.
- Collaborative mindset with a passion for learning, problem-solving, and working within multicultural teams.
Job Function
Services
