Chat Support Executive acts as the primary written point of contact for a company. Their primary role is to engage with customers via live chat, troubleshoot issues, answer product questions, and ensure a seamless, satisfying experience while managing multiple conversations simultaneously. [1, 2, 3]Core Responsibilities
- Customer Assistance: Respond to real-time inquiries regarding products, services, orders, and account management through messaging platforms.
- Multitasking: Manage multiple chat conversations simultaneously while maintaining accurate, professional, and quick responses.
- Problem Solving: Troubleshoot technical issues, guide users through step-by-step solutions, and explain product features.
- Escalations: Identify complex or unresolved problems and smoothly escalate them to senior staff or specialized technical departments.
- Record Keeping: Log and update customer interactions, complaints, and resolution details into the company's CRM system.
- Feedback Collection: Gather customer feedback and feature requests, sharing insights with internal Marketing, Sales, or Product teams.
Key Skills Required
- Written Communication: Excellent typing speed, grammar, and the ability to maintain an empathetic, polite tone.
- Time Management: Strong ability to prioritize, research, and respond within strict Key Performance Indicators (KPIs) like First Response Time (FRT)
Pay: ₹16,264.19 - ₹32,508.40 per month
Work Location: In person
