About the Role:
We are seeking a Gold Operations Manager with strong experience in the jewellery industry (gold & silver). The ideal candidate should be well-versed in handling precious metals, customer transactions, and managing branch-level teams. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience.
Key Responsibilities:
- Oversee all branch-level operations related to gold and silver transactions
- Manage and supervise branch staff, ensuring discipline, punctuality, and performance
- Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments
- Ensure proper handling, documentation, and security of all precious metals
- Maintain inventory control, stock entry, and reconciliation
- Monitor daily customer flow and ensure a smooth transaction process
- Handle escalated customer queries and provide quick resolutions
- Train new staff and ensure all employees follow company SOPs
Required Skills & Experience:
- Min 6-7 years of experience in gold/silver operations, preferably in the jewellery or gold-buying industry
- Strong knowledge of valuation techniques, purity testing, and hallmarking
- Leadership and people management skills, with experience in handling a team at branch level
- Customer-centric approach and excellent communication skills
- Good command of basic computer systems and MS Office
- Experience with gold-buying software (if any) will be an added advantage.
Education Qualification:
- Graduate in any discipline (Gemology, Jewellery Design, or related certification preferred)
Job Type: Full-time
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Location:
- Gurugram, Haryana (Preferred)
Work Location: In person
