Company Description Irocha is a growing company headquartered in the Nivan Building on SV Road in Khar West, Mumbai, Maharashtra, India. Located in a well-connected commercial area, the organization benefits from easy access to local transport, business services, and a vibrant urban environment. Irocha offers opportunities for team members to contribute to day-to-day operations and customer-facing activities in a dynamic setting. The company values reliability, professionalism, and a collaborative work culture. Applicants can expect to join a business that is closely engaged with the local market and community.
Role Description The Assistant Manager is a full-time, on-site position based in Mumbai, responsible for supporting daily operations and ensuring smooth functioning of the workplace. This role involves coordinating staff schedules, monitoring task completion, and assisting in managing workflows to meet organizational targets. The Assistant Manager will help oversee customer service standards, address escalated queries, and ensure a consistent, positive experience. The role includes preparing basic reports and tracking key performance .
Qualifications.
- Solid communication and interpersonal skills to collaborate effectively with team members, customers, and senior management.
- Basic competency in office software (e.g., word processing, spreadsheets, email) and comfort with learning new systems or tools.
- Demonstrated problem-solving abilities and attention to detail in daily operational activities.
- Ability to work full-time on-site in Mumbai, including flexibility for peak business hours as needed.
Work Location: In person
