Senior Manager/Delivery Head Banking Disputes
Must have skills
US Banking and Financial domain expert
12+Years of Experience in Managing Banking Operations in Financial crime compliance (End to End Disputes processing – Fraud, Non-Fraud) for a Leading US based client
Sound knowledge of compliance and regulations
Managed a Team size of 500- 700
Good understanding of the Industry Trends
Led Major Transformation Projects Delivering Significant Benefits
Handled RFPs / Proactive Proposals
Good experience in developing high impact presentations (PPTs) for internal and external stakeholders
Green Belt Certification
Preferred Skills:
Black Belt Certification
Managed Blended Operations (Contact Center + Backoffice)
Key responsibilities:
Manage Delivery of End-to-End disputes processing across US Banking (Fraud, Non-Fraud), across Multiple shores; Team Size 500- 700
Identification of Additional Business Opportunities
Identify New Offerings / Contribute to the Banking COE
Focus on Building Niche skills in US Banking Domain within the organization
Shift of operations
03:00 pm to 1:00 am, flexible to adapt to business requirements
Location
Pune/Chennai/Hyderabad
