Job Title: Front Office Executive
Department: Administration / Guest Relations
Location: VIJAYAWADA
Job Summary:
The Front Office Executive is the first point of contact for visitors, guests, and callers. This role is responsible for managing front desk operations, handling inquiries, maintaining a professional and welcoming environment, and providing administrative support to ensure smooth day-to-day operations.
Key Responsibilities:
- Greet and welcome visitors, guests, and clients in a professional and courteous manner
- Answer, screen, and forward incoming phone calls
- Manage check-in/check-out processes (for hotel/hospitality roles) or visitor registration (for corporate roles)
- Maintain the reception area, ensuring it is neat and presentable
- Handle inquiries and provide accurate information about the company/services
- Schedule appointments and manage meeting room bookings
- Receive, sort, and distribute daily mail/deliveries/couriers
- Maintain visitor logs, records, and front office documentation
- Coordinate with other departments for smooth communication
- Handle basic administrative tasks such as data entry, filing, and correspondence
- Manage petty cash, invoices, or billing (if applicable)
- Ensure compliance with company policies and security procedures
- Handle complaints or escalate issues to the appropriate department
Key Skills & Competencies:
- Excellent communication skills (verbal and written)
- Strong interpersonal and customer service skills
- Well-groomed and professional appearance
- Proficiency in MS Office (Word, Excel, Outlook)
- Good organizational and multitasking abilities
- Problem-solving attitude
- Ability to work under pressure and handle difficult situations calmly
- Basic knowledge of office equipment (EPABX, fax, printer, etc.)
Qualifications & Experience:
- Graduate in any discipline (Hotel Management preferred for hospitality roles)
- 1–3 years of experience in a similar front office/receptionist role
- Freshers with excellent communication skills may also be considered
Other Requirements:
- Fluency in English and local language(s)
- Flexibility to work in shifts (if applicable)
- Pleasant personality and positive attitude
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
