Job Summary:
The Employee Relations Executive is responsible for supporting employee engagement, retention, grievance resolution, policy implementation, and employee communication initiatives within the organization. The role acts as a bridge between employees and management, ensuring a positive work environment, timely resolution of employee concerns, and adherence to company policies and labor regulations. The position plays a key role in reducing attrition, improving employee satisfaction, and driving engagement initiatives in a fast-paced BPO environment.
Key Responsibilities: Employee Relations
- Serve as the first point of contact for employee concerns, queries, and workplace issues.
- Support investigation and resolution of employee grievances, disciplinary matters, and conflict situations.
- Maintain confidentiality while handling employee-related concerns.
- Ensure proper documentation and closure of employee relation cases.
- Conduct regular employee connect sessions, one-on-one meetings, and skip-level interactions to understand employee concerns and provide timely resolutions.
- Manage employee tickets and ensure adherence to defined turnaround times.
Attrition Management & Retention
- Conduct attrition analysis and identify trends impacting employee retention.
- Perform shrinkage analysis and share actionable insights with operations and HR stakeholders.
- Execute retention initiatives and win-back programs for employees who have resigned.
- Conduct stay interviews and employee feedback discussions.
- Support referral drives to meet hiring requirements.
- Track and report retention metrics regularly.
Employee Engagement
- Plan and execute employee engagement activities as per the engagement calendar.
- Coordinate weekly and monthly Rewards & Recognition (R&R) programs.
- Conduct Employee Satisfaction (ESAT) surveys and analyze results.
- Organize employee wellness, cultural, and team-building initiatives.
- Ensure high participation and effectiveness of engagement programs.
Internal Job Posting (IJP) Management
- Coordinate and manage the Internal Job Posting (IJP) process.
- Communicate available opportunities and eligibility criteria.
- Track applications, coordinate assessments/interviews, and provide updates to stakeholders.
- Maintain IJP records and generate periodic reports.
Compliance & Policy Implementation
- Ensure employees are aware of company policies, code of conduct, and workplace guidelines.
- Support implementation of HR policies and standard operating procedures.
- Assist in POSH awareness initiatives and mandatory compliance trainings.
- Ensure compliance with labor laws and company regulations.
Communication & Employee Support
- Draft and circulate employee communications, announcements, and engagement updates.
- Conduct employee orientation sessions related to company policies and culture.
- Support change management initiatives and organizational communication programs.
- Build positive relationships with employees across all levels.
Reporting & MIS
- Prepare weekly and monthly reports on attrition, shrinkage, employee engagement, and ER activities.
- Maintain employee relations dashboards and trackers.
- Analyze employee feedback and recommend improvement initiatives.
- Present insights and action plans during HR and Operations review meetings.
Key Performance Indicators (KPIs)
- Attrition Rate Management
- Shrinkage Reduction
- Employee Satisfaction (ESAT) Scores
- Employee Grievance Resolution TAT
- Retention and Win-Back Success Rate
- Employee Engagement Participation Rate
- Referral Contribution to Hiring
- IJP Closure and Internal Movement Metrics
- Employee Ticket Closure Efficiency
Required Skills & Competencies
- Strong communication and interpersonal skills
- Employee grievance handling and conflict resolution
- Good analytical and reporting skills
- Knowledge of labor laws and HR practices
- Employee engagement and retention management
- Strong stakeholder management abilities
- High level of confidentiality and professionalism
- Proficiency in MS Excel, PowerPoint, and HRMS platforms
- Problem-solving and decision-making skills
Educational Qualification
- Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field.
- MBA/PGDM in HR preferred.
Experience
- 1–4 years of experience in Employee Relations, HR Operations, HR Generalist, or Employee Engagement roles.
- Experience in BPO, Contact Center, Shared Services, or similar high-volume environments preferred.
Pay: ₹20,000.00 - ₹1,038,333.68 per month
Application Question(s):
- Are you ok with 6 days working?
Location:
- Moti Nagar, Delhi, Delhi (Required)
Work Location: In person
