Sekhar Builders & Infratech Pvt Ltd
Designation: Sr. CRM Executive
Workplace: Bangalore, Whitefield
Salary: Based on the interview performance
Key Responsibilities
- Manage the complete post-sales CRM process from booking to possession.
- Coordinate booking approvals, allotment letters, welcome emails, agreements, receipts, and customer documentation.
- Maintain customer records, payment schedules, and CRM/MIS reports.
- Follow up with customers for installment payments, agreements, registrations, and possession formalities.
- Handle customer queries related to payments, legal, technical, registration, and home loans.
- Coordinate with banks for home loan processing, documentation, project approvals, and disbursements.
- Prepare demand letters, NOCs, cost breakups, tripartite agreements, and other customer/bank documents.
- Coordinate with Sales, Accounts, Legal, Projects, and Engineering teams to ensure timely customer support and project completion.
- Manage flat modifications, pre-delivery inspections (PDI), snag closure, registration, key handover, and possession.
- Generate periodic MIS reports, monitor outstanding payments, and support customer engagement throughout the customer lifecycle ETC.,
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
