Job Location: Mumbai Juhu Airport
Years of Experience: Receptionist :1-3 years of experience in front office / customer service roles
1. Position Summary
The Receptionist is the first point of contact for visitors, guests, students, or passengers. The role involves managing front desk operations, providing exceptional customer service, handling inquiries, coordinating communication, and ensuring a welcoming environment. The Receptionist represents the organization’s brand and maintains smooth day-to-day administrative workflow.
2. Key Responsibilities
Front Desk & Customer Service
Greet visitors, guests, Students, professionally and courteously.
Provide accurate information regarding services, schedules, programs, and facilities.
Maintain a clean, organized, and professional front desk area at all times.
Manage visitor entry and maintain visitor logs.
Communication Management
Answer, screen, and route incoming calls to appropriate departments.
Handle email and in-person inquiries promptly.
Provide basic troubleshooting assistance for common queries.
Administrative Support
Schedule appointments, meetings, or sessions
Maintain front office records, registers, and documentation.
Handle incoming/outgoing mail and courier services.
Operational Support
Coordinate with Directors Office, departments such as HR, Operations, or Guest Relations
Assist in managing conference rooms, classrooms, or briefing rooms.
Guide crew members, or trainees to briefing rooms.
Share training slot updates, or facility rules.
Support simulator/training center guest coordination
3. Qualifications & Skills
Education
Minimum: Graduate in any discipline.
Preferred: Diploma in Hospitality, Aviation Management, Front Office Operations, or relevant field.
Experience
1–3 years of experience in front office / customer service roles.
Experience in airline, hospitality, or academic environments is an advantage.
Technical Skills
Proficiency in MS Office (Word, Excel, Outlook).
Familiarity with front desk or CRM software (optional).
Ability to operate standard office equipment.
Soft Skills
Excellent verbal and written communication skills.
Professional grooming and etiquette.
Strong interpersonal and customer service orientation.
Ability to multitask and prioritize.
Problem-solving and conflict-handling abilities.
Punctual, reliable, and well-organized.
4. Key Competencies
Customer Focus
Confidentiality & Professionalism
Team Collaboration
Time Management
Adaptability across dynamic environments
5. Working Conditions
Front-office based role.
Requires extended periods of sitting/standing
Shift timings may apply depending on requirements.
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
