Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems. Actively update, maintain and monitor all product Annual maintenance contacts with customers. Install and configure products and applications within the company and customer locations. Respond to customer inquiries and assist in troubleshooting and resolving challenges. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved. Assist management in creating training materials pertaining to computer troubleshooting and usage. Organize and file documentation pertaining to warranties and instructional guides for hardware and software. Education: Diploma/ BE/BTech in Engineering Background. 1-2 years of proven experience in customer focus position involving and technical knowledge of a companies’ products and services
