Senior Support Engineer

Infinite Computer Solutions Ltd. -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Microsoft Windows Server
TCP
Enterprise Software
Analysis skills
VoIP
Bachelor's degree
ITIL
Scripting
EMR systems
TCP/IP
Document management
Log analysis
PowerShell

Full job description

Job Description – L2/L3 RightFax Engineer (Fax Infrastructure Support)

Role Overview

The RightFax Engineer is responsible for administration, support, and maintenance of the RightFax environment, including fax servers, services, integrations, and fax workflows.

This role ensures reliable fax transmission, queue management, system performance, and integration with enterprise systems, minimizing business disruption.

Key Responsibilities

RightFax Platform Administration

Administer and support:

RightFax servers and services

Fax channels, boards, and configurations

Monitor:

System health

Fax queues and processing status

Ensure high availability of fax services

Fax Queue & Job Management

Monitor and manage:

Inbound and outbound fax queues

Troubleshoot:

Stuck or failed fax jobs

Delayed transmissions

Perform queue cleanup and reprocessing as required

Incident Troubleshooting & Resolution

Act as L2/L3 resolver for:

Fax send/receive failures

Busy signals, line issues, and transmission errors

Fax routing and delivery failures

Perform root cause analysis for recurring issues

Analyze logs and system events for diagnostics

Integration Support (Critical Area)

Support integrations with:

Email systems (Exchange / SMTP)

Applications (ERP, EMR, document systems)

Network printers / MFP devices

Troubleshoot issues in:

Email-to-fax / fax-to-email workflows

Application-triggered faxing

User & Configuration Management

Manage:

User accounts and permissions

Fax numbers and routing rules

Configure:

Cover sheets

Fax templates and workflows

Server & Service Maintenance

Monitor and maintain:

RightFax services and dependencies

Windows server hosting RightFax

Perform:

Service restarts

Health checks

Coordinate patching activities (with infra teams)

Performance & Capacity Management

Monitor:

Fax channel utilization

System performance (CPU, memory)

Optimize:

Fax throughput

Load distribution

Identify and resolve bottlenecks

Security & Compliance

Ensure secure handling of:

Fax data (confidential documents)

Support compliance requirements (especially in regulated industries)

Maintain audit logs and access controls

Automation & Scripting (L3 Expectation)

Use PowerShell or scripts for:

Bulk user management

Reporting

Automate repetitive operational tasks

Collaboration & Escalation

Work with:

Network teams (fax lines, SIP/VoIP issues)

M365/Exchange teams (email integration)

Application teams (fax workflows)

Escalate to OEM/vendor with detailed diagnostics

Documentation & Knowledge Management

Maintain:

SOPs and runbooks

System configurations

Document:

Known issues and resolutions

Required Skills & Qualifications

Technical Skills (Core)

Strong hands-on experience in:

RightFax administration and support

Good understanding of:

Windows Server environments

Networking basics (TCP/IP, SIP, VoIP concepts)

SMTP / email integration

Integration Knowledge

Experience with:

Email systems (Exchange / SMTP relay)

Application integrations (ERP, healthcare systems, etc.)

Understanding of:

Fax workflows and routing logic

Troubleshooting Skills

Ability to troubleshoot:

Fax transmission errors

Queue issues

Integration failures

Experience with log analysis

Automation & Tools

PowerShell (preferred)

Basic scripting knowledge

Process Knowledge

ITIL:

Incident, Problem, Change Management

Soft Skills

Strong analytical mindset (must trace workflow end-to-end)

Clear communication with stakeholders

Attention to detail (fax routing/configs are sensitive)

Experience & Education

4–8 years of experience in RightFax / fax infrastructure support

Bachelor’s degree in IT or related field

Certifications (good to have):

RightFax or related document management certifications

Qualifications

Graduation

Range of Year Experience-Min Year

Range of Year Experience-Max Year

Apply Now

Jobseeker tools

Employer Tools

Browse

Stay Connected