Job Title: Post Care Coordinator
Location: Gurugram
Experience: 0–2 Years
Qualification: Any Graduate
Industry: Healthcare
Job Summary
We are looking for a compassionate and proactive Post Care Coordinator to manage patients after their surgery. The ideal candidate will ensure timely follow-ups, address patient concerns, coordinate with doctors, and provide a seamless post-operative experience to enhance patient satisfaction and recovery.
Key Responsibilities
- Conduct regular follow-up calls with patients after surgery.
- Monitor patients' recovery progress and document updates.
- Address patient queries and escalate medical concerns to the concerned doctor.
- Coordinate follow-up appointments and consultations.
- Maintain accurate patient records and follow-up reports.
- Ensure patients receive proper post-operative guidance and support.
- Coordinate with internal teams to provide a smooth patient experience.
- Build strong relationships with patients through empathetic and professional communication.
Requirements
- Any Graduate.
- 0–2 years of experience in patient care, customer support, healthcare, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to handle patients with empathy, patience, and professionalism.
- Basic knowledge of MS Office and CRM systems is preferred.
Preferred Skills
- Patient Relationship Management
- Follow-up & Coordination
- Communication & Counselling
- Time Management
- Documentation & Reporting
- Customer Service Orientation
Location: Gurugram
Employment Type: Full-time
Salary: As per company standards.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
