Key Responsibilities
Interaction with existing customers will include
Respond existing customer's quote request, any other query which may be
updation of delivery of their order, in transit shipment, making payment request etc. Monitor customer buying patterns and ensure repeat orders through data-backed
follow-ups.
Share shipping updates and ensure timely payment realization.
Resolve quality concerns, if any by interacting with procurement team
Analyze sales records of customer to maintain and improve sales level
Use available sales statistics and reports to proactively engage
customers and retain/increase their order volume and value.
Maintain accurate Management
Information System (MIS) records related to sales, client interactions, and
order processing. Maintain and update order tracking logs in shared Google
Sheets & EXCEL for internal visibility and
client reporting.
Prepare timely reports on sales performance, lead status, and customer
feedback for management review.
Manage the entire order lifecycle, from order receipt to final delivery. Ensure compliance with agreed Incoterms and documentation flow.
Attend to new leads and inquiries received through various channels.
Interaction with other teams will include
Co-ordination with "Procurement team" for delivery of the product
at our stores
Co-ordination with "Stores team" for packing of the ordered product
Co-ordination with "Logistics team" for invoicing, packing list, planning the shipment of the ready products
Co-ordination with "Finance team" for proper maintenance of customer's
ledger
Experience: Minimum 3 years of experience in a similar sales/client servicing
role, preferably in an export-import or international trading environment. Min – Qualification: B.Com or BE (Mechanical) preferred
Excellent verbal and written communication skills. working knowledge of Google Sheets (filtering, formulas, charts, and sharing)
Ability to multitask and coordinate across departments. analytical skills and customer-oriented approach
