- Managing day-to-day insurance operations, including policy issuance, endorsements, renewals, and claims processing.
- Leading and mentoring operations teams to achieve productivity and quality targets.
- Monitoring service level agreements (SLAs), turnaround times (TAT), and operational KPIs.
- Ensuring compliance with regulatory requirements and internal policies.
- Driving process improvements using Lean, Six Sigma, automation, or digital initiatives.
- Preparing and analyzing MIS reports and operational dashboards for management.
- Coordinating with underwriting, claims, finance, IT, sales, and customer service teams.
- Handling escalated customer issues and improving customer experience.
- Managing audits, risk controls, and quality assurance activities.
Typical qualifications
- Bachelor's degree (MBA is often preferred).
- 14+ years of experience in insurance operations, depending on the seniority of the role.
- Strong leadership, analytical, stakeholder management, and communication skills.
- Good knowledge of insurance products, regulatory compliance, and reporting tools such as Excel, Power BI, or similar analytics platforms.
Stakeholder Management
- Build effective relationships with internal and external stakeholders.
- Communicate underwriting updates, risks, and performance insights to management.
- Support business growth initiatives while balancing risk management objectives.
Preferred Attributes
- Result-oriented and customer-focused mindset.
- Strong coaching and mentoring capabilities.
Pay: ₹1,000,000.00 - ₹2,000,000.00 per year
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
