Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
Main Duties:
Administration
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Liaise with different departments for smooth and co-ordinated work.
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Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
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Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
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To train the Reception team.
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Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
Financial
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Provide effective support to the team to enable them to provide effective and efficient services.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Operational
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Required to maintain and improve the department’s efficiency through the training and development of the team.
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Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
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Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
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Display a proactive approach in implementing initiatives to provide an improved service in all areas.
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Handle additional responsibilities as and when delegated by the Management.
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Ensure quality in all aspects of the job.
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Maintain records of all banquet functions in the hotel.
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Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
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Supervise and monitor the activities of reception ensuring quality customer service.
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Ensure to maintain Front Office log book and shift reports.
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Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
Personnel
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Ability to accept responsibility.
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Self confidence, motivation, drive and tenacity.
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Ability to enhance organizational performance.
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Ability to clearly delegate tasks and responsibilities.
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Ability to think strategically, inductively, and creatively.
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The propensity to recognize and acknowledge other people’s ideas.
Other Duties
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Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
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Helping other department in case of emergency.
