Implementation Consultant/Sr. Implementation Consultant
Who are we?
RippleHire is an award winning recruiting platform. Made in India, Made for the world. We build products that make recruiting effortless, human and delightful.
What will you be doing?
Implementation Manager/Consultant will be responsible for and lead the company’s implementation and configuration of RippleHire software for enterprise customers. The consultant will be a high energy, “figure-it-out” individual that will follow the implementation methodology to deliver projects on time and on budget with maximum customer satisfaction.
The consultant will be responsible for successfully establishing functional relationships with customers and delivering exceptional service in a timely manner. This role is also accountable for delivering services to our clients in the execution and delivery of other existing projects.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Conduct discovery workshops with the customer by identifying the customer’s current talent acquisition process and future state needs.
Create and manage project plan in partnership with the customer’s internal project manager
Conduct design workshops or solution walkthroughs based on discovery.
Participate in weekly customer project team meetings, maintaining “action items” lists
Provide best-practice guidance on customer processes
Configure application to meet customer needs and maintain configuration tracker.
Document and track customer product enhancement requests and challenges, and partner with the product teams to deliver timely updates to the customer
Bring in additional consultants and technical resources as necessary to provide the most effective advisory and recommendations to the customer
Provide train-the-trainer, administrative, and reporting training to the customer
Manage the relationship with the customer and be RippleHire's primary “face” to the customer throughout the implementation process
Identify risks and challenges, and involve the key customer stakeholders as well as the Customer Success Manager to manage escalations
Document customer business needs, implemented/configured processes, and any unresolved open action-items; deliver this documentation to Customer Success unit
Partner with the Customer Success manager to ensure regular communication and updates to all key stakeholders throughout the implementation process
Master and maintain detailed knowledge of RippleHire's product-suite configuration options
Complete implementation projects within the time allotted, with high levels of customer success from the business process, and with high levels of customer delight.
Skills
QUALIFICATIONS AND COMPETENCIES
To perform the job successfully, an individual should possess the following qualifications and core competencies.
Must have completed at least one end-to-end implementation lifecycle of a recruiting ATS platform/recruiting solution in the capacity of Implementation Manager/Consultant/Technical CSM
Strong understanding of the recruitment lifecycle, processes and key challenges
Excellent skills in presentation, oral and written communication with the ability to manage difficult conversations
Exceptional collaboration and project management skills, with the ability to prioritize and multitask
Proficiency in Microsoft Word, Excel, PowerPoint
Willingness to travel as needed (For the post COVID era.)
A self starter with demonstrated ability to learn new technology quickly through instruction and self-training
EDUCATION AND EXPERIENCE
Experience in implementing any Employee referral /Applicant Tracking Systems software (Taleo, Kenexa, Success Factors, Cornerstone, SAP, PeopleSoft, or other applicant tracking systems)
