Role Description
We are hiring a Quality Calling Analyst for a full-time, on-site role located in Hyderabad. The
- evaluating and improving call quality, monitoring interactions of Tele Caller
- Ensuring customer satisfaction
- Assessing calls, providing constructive feedback to team members,
- Preparing quality reports, and collaborating with various teams to enhance customer service.
- Highest communication standards in client interactions.
Qualifications
- Proficiency in call monitoring and evaluating performance
- Strong skills in quality analysis, report preparation, and feedback delivery
- Effective verbal and written communication skills
Job Type: Full-time
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Application Question(s):
- Can you travel to Begumpet?
Experience:
- Call Quality Audit: 3 years (Required)
- Cold Calling: 3 years (Required)
Language:
- English, Hindi and Telugu (Required)
Work Location: In person
