Location – Coimbatore
Grade – M3
Role & Responsibilities – SDE
- Complete ownership of service operations in the assigned territory
Handling NAMO customers and ensuring high service standards
Driving AMC and Extended Warranty business growth
Revenue generation as per ABP targets
Channel & Network Management
Managing spare parts billing to service centre for MSL
Ensuring complaint closure within defined TAT and maintaining service quality
Managing technicians’ productivity and field discipline
Monitoring territory performance metrics and implementing corrective actions
Ensuring customer satisfaction.
Dealer visits and resolving stock-set issues to ensure trade satisfaction
