Job Summary
We are looking for a Student Happiness Officer who will be responsible for ensuring a positive and engaging experience for students throughout their journey with HACA.
The role involves regularly interacting with students, understanding their concerns and expectations, resolving issues, collecting feedback, improving student engagement, and ensuring that students remain motivated and satisfied with their learning experience.
The ideal candidate should be empathetic, approachable, proactive, and an excellent communicator, with a genuine interest in helping students succeed.
Key Responsibilities1. Student Engagement & Relationship Management
- Act as the primary point of contact for students for day-to-day concerns, queries, and support.
- Build strong and positive relationships with students.
- Regularly interact with students to understand their experience, challenges, and expectations.
- Conduct regular student check-ins to understand their overall satisfaction.
- Encourage students to actively participate in classes, activities, events, and community initiatives.
- Identify students who are disengaged or facing difficulties and proactively reach out to them.
- Create initiatives and activities that improve student engagement and overall experience.
2. Student Support & Issue Resolution
- Listen to student concerns and ensure that they are addressed promptly.
- Coordinate with academic, mentor, technical, operations, and management teams to resolve student issues.
- Track complaints and concerns until proper resolution is provided.
- Ensure students receive timely updates regarding their concerns.
- Escalate critical or recurring issues to the appropriate department or management.
- Maintain professionalism, empathy, and confidentiality while handling sensitive student concerns.
3. Student Feedback & Satisfaction
- Collect regular feedback from students regarding classes, trainers, mentors, learning materials, facilities, and overall experience.
- Conduct student satisfaction surveys and feedback sessions.
- Identify recurring concerns and areas requiring improvement.
- Prepare and share student feedback reports with the concerned teams.
- Work with internal teams to implement improvements based on student feedback.
- Track whether issues raised through feedback have been resolved.
4. Student Retention & Success
- Monitor student engagement and identify early signs of dissatisfaction or drop-off.
- Follow up with students who show low attendance, reduced participation, or disengagement.
- Understand the reasons behind student dissatisfaction or potential dropouts.
- Coordinate with relevant teams to develop appropriate solutions.
- Support initiatives aimed at improving student retention and course completion.
- Maintain regular communication with students throughout their learning journey.
5. Events & Community Building
- Coordinate student engagement activities, workshops, events, celebrations, and community initiatives.
- Encourage students to participate in HACA events and activities.
- Support the creation of a positive student community.
- Gather student suggestions for new activities and initiatives.
- Help create a friendly and inclusive environment for students.
Work Location: In person
