Title
Customer Relationship Executive
Reports To:
Customer Relationship Manager
Job Responsibilities:
· Updating customers account information Register customer complaints in DMS
· DMS data updating.
· Active participation in sending invitations / mailers to customers for service promotional activities like free up check campaign or any other customer relation building events
· Get support on difficult cases (e.g. technical explanation etc) Service marketing activities Handle special customers complaint
· Route cause analysis of customer complaints
· Having Good Communication Skills is a necessity for this role
· Making service reminder calls.
· Offer customer pick and drop facility for servicing cars.
Authority:
· Authorized to organize pick and drop as per customer convinces.
Pay: ₹16,962.99 - ₹20,038.39 per month
Benefits:
Work Location: In person
