CRM Associate (Conference & Customer Events Coordinator)
Department: Marketing / Sales Support / Administration
Reports To: Marketing / Sales / Administration
Experience Required: 5–7 Years Employment Type: Full-Time
Responsibility: High degree of Ownership and Individual Contribution
About the Role
We are looking for an organized and proactive CRM Associate to join our team as a Conference and Customer Events Coordinator.
In this role, you will support the planning, coordination, and execution of customer-related marketing activities, conference arrangements, and travel bookings — all while keeping a close eye on budgets and maintaining smooth communication with vendors, organizers, and internal teams.
If you thrive on juggling logistics, love keeping events on track, and enjoy working across departments to make things happen, we'd love to hear from you.
Key Responsibilities
- Coordinate ticket bookings for employees, customers, speakers, and other event participants
- Plan, track, and manage the budget for marketing expenses
- Organize and monitor conference arrangements, including venue coordination, travel, accommodation, and related logistics
- Liaise with conference organizers, vendors, and service providers for event planning and execution
- Obtain quotations, compare options, and support cost-effective arrangements
- Maintain accurate records of bookings, approvals, invoices, and event-related documentation
- Ensure all activities are completed within approved timelines and budgets
- Coordinate with internal teams — marketing, sales, finance, and administration — for smooth execution
- Support pre-event, during-event, and post-event coordination as required
Skills & Competencies
- Strong coordination and organizational skills
- Good communication and vendor management abilities
- Budget tracking and expense management experience
- Attention to detail with the ability to manage multiple tasks simultaneously
- Proficiency in MS Office, especially Excel and Outlook
- Ability to work under tight timelines and handle event-related pressure
Qualifications
- Graduate in any discipline
- Additional qualification in marketing, business administration, or event management is preferred
Experience
- 5-7 years of experience in conference coordination, event management, marketing support, travel coordination, or administrative roles
- Experience in Pharmaceuticals is a must
Key Performance Areas
- Timely and accurate travel and ticket bookings
- Effective management of the Marketing budget
- Successful coordination of conference arrangements
- Smooth communication with organizers and internal teams
- Cost efficiency and adherence to approved budgets
Work Environment
This role involves coordination with multiple internal and external stakeholders and may require occasional travel and extended working hours during events or conferences.
How to Apply
Interested candidates can send their updated resume via website with the subject line "Application – CRM Associate."
Job Type: Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Have Min 5 Years Experience In Pharmaceuticals Sales Admin / CRM / Marketing
Work Location: In person
