JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Facility Executive Soft Services
POSITION GOALS
To provide administrative support to the Facility Management team assigned.
To provide timely reports to the Facility Management.
Required Skills & Competencies
Strong leadership and team management skills
Expertise in soft services (housekeeping, security, pantry operations)
Excellent vendor management and negotiation skills
Knowledge of hygiene, safety, and compliance standards
Strong problem-solving and decision-making abilities
Budget management and cost control expertise
Effective communication and stakeholder management skills
Duty & Key Responsibilities
1. Soft Services Operations Leadership
Lead end-to-end soft services operations across facilities.
Ensure consistent delivery of high-quality housekeeping, pantry, and security services.
Develop SOPs and ensure adherence to defined standards and processes.
2. Housekeeping & Hygiene Excellence
Establish and monitor cleanliness and hygiene benchmarks.
Conduct regular audits and implement corrective actions.
Drive initiatives for continuous improvement in workplace hygiene and sanitation.
3. Pantry & Cafeteria Management
Oversee pantry/cafeteria operations, ensuring quality, hygiene, and cost control.
Improve food service standards and employee satisfaction.
Manage vendor performance and contract deliverables.
4. Safety Oversight
Incident management.
Coordinate with EHS teams for compliance and workplace safety improvements.
5. Vendor & Contract Management
Evaluate and manage service vendors (housekeeping, pest control, cafeteria ..etc).
Define SLAs/KPIs and ensure vendor accountability.
Conduct performance reviews and negotiate contracts for cost efficiency and quality improvement.
6. Budgeting & Cost Optimization
Prepare and manage budgets for soft services operations.
Track expenditures and drive cost optimization initiatives.
Identify opportunities for efficiency improvements without compromising service quality.
7. Stakeholder & Employee Experience Management
Act as the primary point of contact for soft service-related concerns.
Ensure timely resolution of employee complaints and service requests.
Drive employee satisfaction and workplace experience initiatives.
8. Compliance & Governance
Ensure adherence to statutory, hygiene, and safety regulations.
Maintain audit readiness and documentation.
Support internal/external audits and regulatory inspections.
9. Team Leadership & Development
Supervise and guide facility supervisors and vendor staff.
Train teams on service standards, safety practices, and customer handling.
Foster a culture of accountability, discipline, and service excellence.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
