Chennai, Tamil Nadu
Job Summary
Minimum 5 years in project management experience with IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management experience.
Certifications (Mandatory)
- PMP (Project Management Professional) – PMI
- Certified Scrum Master (CSM)
Preferred Certifications
- ITIL Foundation / ITIL Intermediate
- Microsoft Azure Administrator / Architect
- AWS Solutions Architect
- PRINCE2 Practitioner (Optional)
Key Responsibilities
Transition Management
Ensure successful migration from transition phase to steady-state operations of.
Infrastructure and Cloud Transition .
Service Desk & End User Computing (EUC)
ITSM & Process Management
Stakeholder & Customer Management
Risk & Compliance Management
Required Skills & Qualifications
Project & Program Management
Strong expertise in project and program management methodologies.
Experience managing large-scale infrastructure and workplace transitions.
Proficiency in project planning, reporting, budgeting, and governance.
Strong understanding of project management delivery models.
Technical Knowledge
Data Center Operations
Server, Storage, Backup Technologies
Cloud Platforms (Azure, AWS, GCP)
Hybrid Infrastructure Environments
Service Desk Setup and Operational Frameworks
End User Computing (EUC) Services
Network Infrastructure Fundamentals
IT Infrastructure Support Models
ITSM Knowledge
Leadership & Communication
Excellent stakeholder management skills.
Strong presentation and executive communication abilities.
Proven people leadership and cross-functional team management experience.
Ability to work in global and matrix environments.
Skill Requirements
Desired Experience
Experience leading transitions valued at multi-million-dollar managed services engagements.
Successful delivery of Data Center, Cloud, Workplace, and Service Desk transitions.
Experience working with global customers across multiple geographies.
Exposure to transformation and modernization programs.
Experience in ServiceNow and enterprise ITSM platforms
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