Company: Derma Arts Clinic
Location: Greater Kailash-1, New Delhi
Experience: 2–3 Years
Preferred Background: Clinical / Healthcare / Dermatology / Aesthetic Industry
Job Overview
Derma Arts Clinic is looking for a confident and well-spoken Telecaller / Patient Coordinator with excellent communication and customer-handling skills. The candidate will be responsible for handling enquiries, speaking with prospective clients, managing follow-ups, and converting leads into appointments and clinic visits.
Candidates with experience in clinics, hospitals, dermatology, cosmetology, aesthetics, wellness, or healthcare will be preferred.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Communicate with clients clearly and confidently regarding their requirements and concerns.
- Handle customer queries and provide accurate information about clinic services and treatments.
- Maintain excellent customer handling and relationship-building skills.
- Follow up with leads regularly through calls.
- Book, confirm, reschedule, and manage appointments effectively.
- Ensure maximum conversion of enquiries into confirmed appointments and clinic visits.
- Follow up with clients who have not confirmed or have missed their appointments.
- Handle customer objections and queries related to treatments, pricing, timings, and appointments.
- Coordinate with doctors, counsellors, therapists, and the clinic team regarding appointments.
- Maintain proper records of calls, leads, follow-ups, bookings, and client feedback.
- Achieve assigned daily, weekly, and monthly callings.
- Ensure a smooth and professional customer experience from the first call until the client's clinic visit.
Required Skills
- Excellent verbal communication skills in Hindi and English.
- Strong customer handling and interpersonal skills.
- Confident and professional telephone etiquette.
- Good convincing and objection-handling skills.
- Strong follow-up and appointment-booking skills.
- Ability to handle multiple clients and leads simultaneously.
- Target-oriented and result-driven approach.
- Good listening skills and the ability to understand customer needs.
- Basic computer and CRM knowledge.
- Clinical/healthcare experience will be an added advantage.
Candidate Profile
We are looking for someone who is presentable, confident, polite, energetic, and highly customer-oriented, with the ability to communicate effectively and turn enquiries into successful appointments and clinic visits.
Job Type: Full-time
Experience: 2–3 Years
Industry: Dermatology / Aesthetic / Healthcare
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
