Key Responsibilities
- Handle inbound and outbound calls professionally.
- Schedule, reschedule, and confirm patient/client appointments.
- Follow up with prospective clients and existing patients regarding consultations and treatments.
- Maintain and update appointment calendars accurately.
- Coordinate with doctors, therapists, and the front office to ensure smooth scheduling.
- Respond to patient inquiries via phone, WhatsApp, email, and other communication channels.
- Send appointment reminders to minimize no-shows.
- Maintain accurate patient records and update CRM or clinic management software.
- Address basic patient queries and escalate complex issues when required.
- Assist in achieving appointment booking and conversion targets.
- Ensure a positive and professional customer experience throughout the appointment process.
- Coordinate with the marketing team regarding campaign leads and follow-ups.
- Prepare daily reports on appointments, follow-ups, and conversions.
- Adhere to clinic policies and maintain confidentiality of patient information.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good organizational and time management abilities.
- Basic computer knowledge (MS Office, CRM, and scheduling software).
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with strong problem-solving skills.
- Attention to detail and accuracy in maintaining records.
Qualifications
- Bachelor's degree or equivalent.
- Experience in telecalling, customer service, front office, or appointment scheduling is preferred.
- Freshers with excellent communication skills may also apply.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
