Technical Support Job Responsibilities
- Provide technical support to customers via phone, email, chat, or remote access.
- Install, configure, and troubleshoot hardware and software.
- Diagnose and resolve computer, network, printer, and internet issues.
- Assist users with login, password, and account-related problems.
- Install and update operating systems and applications.
- Escalate complex technical issues to senior support teams.
- Record customer issues and solutions in the ticketing system.
- Follow up with users to ensure issues are fully resolved.
- Maintain IT equipment and perform regular system checks.
- Deliver excellent customer service while solving technical problems.
Skills Required
- Basic knowledge of Windows and Microsoft Office.
- Networking fundamentals (LAN/Wi-Fi/Internet).
- Hardware troubleshooting.
- Good communication skills.
- Problem-solving ability.
- Patience and customer service mindset.
Pay: ₹10,000.00 - ₹11,000.00 per month
Work Location: In person
