Key Responsibilities
- Lead and manage a team of 15–30 sales executives.
- Drive daily, weekly, and monthly sales targets.
- Monitor team KPIs including Sales, Conversion, Productivity, Attendance, and Quality.
- Conduct daily huddles, coaching sessions, and performance reviews.
- Identify performance gaps and implement action plans.
- Train and mentor new hires and support ongoing learning initiatives.
- Monitor calls and provide real-time feedback to improve performance.
- Prepare and publish MIS reports, dashboards, and sales reports.
- Coordinate with Operations, Quality, and Training teams to improve business outcomes.
- Handle customer escalations and ensure high customer satisfaction.
- Maintain adherence to company policies, compliance, and SLAs.
Required Skills
- Team Leadership
- Sales Management
- Performance Coaching
- KPI & SLA Management
- Call Monitoring & Feedback
- MIS Reporting (Excel)
- Customer Relationship Management (CRM)
- Strong Communication & Presentation Skills
- Problem Solving & Decision Making
Eligibility
- Graduate in any discipline.
- 2–6 years of experience in BPO Sales, Telesales, Banking, Insurance, Telecom, or Collections.
- Minimum 1 year of experience as a Team Leader or Assistant Team Leader.
- Experience handling teams of 15+ members.
- Good knowledge of MS Excel and reporting tools.
Preferred Experience
- Domestic or International BPO.
- Banking, Insurance, Telecom, Credit Card, Loan, or E-commerce processes.
- Experience in coaching, mentoring, and onboarding new team members.
Key Performance Indicators (KPIs)
- Sales Achievement
- Conversion Rate
- Productivity
- Attendance & Shrinkage
- Quality Score
- Customer Satisfaction (CSAT)
- Team Attrition
- Compliance & SLA Adherence
Pay: ₹14,474.65 - ₹37,166.52 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Work from home
Experience:
- sales: 2 years (Preferred)
Work Location: Remote
