Job Title : Hospital Operations Head
Experience : 8- 10 Years in hospital operations (50+ bed hospital preferred)
Location : Nashik , Maharashtra
Roles & Responsibilities :
- Patient Experience: Standardize reception, admission, and discharge processes. Maintain Turnaround Time (Registration < 10 mins, Admission < 20 mins). Handle patient complaints and conduct daily ward rounds.
- Operational Control: Create and enforce strict SOPs for OPD, IPD, ICU, and Billing. Monitor daily bed occupancy and conduct daily 15-minute operations meetings to ensure zero chaos.
- Staff Discipline: Implement attendance and shift discipline. Define clear JDs/KRAs for staff, conduct weekly review meetings, and resolve internal conflicts.
- Revenue & Flow Support: Track Inquiry \rightarrow Admission conversion rates and minimize lost cases. Train front desk staff and coordinate with doctors to optimize patient flow and bed utilization.
Qualifications & Skills
- Education: Graduate in any discipline + MBA in Hospital Administration / Healthcare Management (Preferred).
- Experience: Minimum 8 years in hospital operations (Experience in 50+ bed hospital preferred).
- Core Skills: Process design & SOP implementation, team management, conflict resolution, communication (with doctors + staff), data analysis & MIS, and crisis handling.
- Required Knowledge: Hospital operations flow (OPD/IPD/ICU), NABH basic standards, patient journey mapping, healthcare billing basics, and HR policies.
- Attitude: Ownership mindset, discipline-driven, problem solver, and calm under pressure.
Performance Targets (KPIs)
- Metrics: Achieve Patient Satisfaction Score > 4.5, improve Bed Occupancy Rate, control Staff Attrition, and optimize Admission/Discharge TAT.
Pay: ₹60,000.00 - ₹70,000.00 per month
Experience:
- multispeciality hospital operations: 8 years (Required)
- 50 + bed multispeciality hospital operations: 8 years (Required)
Work Location: In person
